Housing Maintenance Privacy Policy
Effective Date: 05/08/2025
Last Updated: 05/08/2025
1. Who We Are
Housing Maintenance Team (“we”, “us”, or “our”) helps council and housing association tenants with housing disrepair claims. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our website www.housingmaintenanceteam.org (the “Website”).
2. What Information We Collect We may collect and process the following personal data:
• Identity Information: Name
• Contact Information: Phone number, email address, postal address
• Property Details: Information about your housing conditions
• Technical Data: IP address, browser type, time zone, device type
• Usage Data: Pages visited, time spent, links clicked
• Marketing & Communications Data: Your preferences in receiving marketing
3. How We Collect Your Data
We collect data through:
• Contact forms or lead forms on our website
• Phone calls or WhatsApp conversations
• Social media ads (e.g., Facebook/Instagram Lead Ads)
• Cookies and analytics tools (e.g., Google Analytics, Meta Pixel)
4. Why We Use Your Data
We use your personal data to:
• Respond to your enquiry
• Assess your eligibility for housing disrepair claims
• Refer your case to our partner law firms or legal advisors
• Improve our website and marketing efforts
• Send you updates, offers, or follow-ups (if opted in)
5. Legal Basis for Processing
We process your data under the following legal grounds:
• Consent: When you fill out our forms
• Legitimate Interest: To provide and improve our services
• Contract: To begin or fulfill a service agreement
• Legal Obligation: To comply with regulations (e.g. anti-fraud)
6. Data Sharing
We may share your data with:
• Partner law firms or legal advisors handling your disrepair claim
• IT service providers (e.g., web hosting, CRM tools)
• Marketing platforms (e.g., Meta, Google)< We do not sell your data to third parties.
7. Data Retention
We keep your data only for as long as necessary to fulfill the purpose it was collected for or as required by law.
8. Your Rights
Under the UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies We use cookies and similar tracking technologies. You can manage or disable cookies via your browser settings.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy policies.
11. How to Contact Us
If you have questions about this policy or your personal data, please contact:
Housing Maintenance Team
Email: info@housingmaintenanceteam.org
Phone: 03338800363
Website: www.housingmaintenanceteam.org
Last Updated: 05/08/2025
1. Who We Are
Housing Maintenance Team (“we”, “us”, or “our”) helps council and housing association tenants with housing disrepair claims. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our website www.housingmaintenanceteam.org (the “Website”).
2. What Information We Collect We may collect and process the following personal data:
• Identity Information: Name
• Contact Information: Phone number, email address, postal address
• Property Details: Information about your housing conditions
• Technical Data: IP address, browser type, time zone, device type
• Usage Data: Pages visited, time spent, links clicked
• Marketing & Communications Data: Your preferences in receiving marketing
3. How We Collect Your Data
We collect data through:
• Contact forms or lead forms on our website
• Phone calls or WhatsApp conversations
• Social media ads (e.g., Facebook/Instagram Lead Ads)
• Cookies and analytics tools (e.g., Google Analytics, Meta Pixel)
4. Why We Use Your Data
We use your personal data to:
• Respond to your enquiry
• Assess your eligibility for housing disrepair claims
• Refer your case to our partner law firms or legal advisors
• Improve our website and marketing efforts
• Send you updates, offers, or follow-ups (if opted in)
5. Legal Basis for Processing
We process your data under the following legal grounds:
• Consent: When you fill out our forms
• Legitimate Interest: To provide and improve our services
• Contract: To begin or fulfill a service agreement
• Legal Obligation: To comply with regulations (e.g. anti-fraud)
6. Data Sharing
We may share your data with:
• Partner law firms or legal advisors handling your disrepair claim
• IT service providers (e.g., web hosting, CRM tools)
• Marketing platforms (e.g., Meta, Google)< We do not sell your data to third parties.
7. Data Retention
We keep your data only for as long as necessary to fulfill the purpose it was collected for or as required by law.
8. Your Rights
Under the UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies We use cookies and similar tracking technologies. You can manage or disable cookies via your browser settings.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy policies.
11. How to Contact Us
If you have questions about this policy or your personal data, please contact:
Housing Maintenance Team
Email: info@housingmaintenanceteam.org
Phone: 03338800363
Website: www.housingmaintenanceteam.org